Delete your Civitas account

Civitas runs the resident app for gated estates. You can delete your account at any time. You don't need to ask the estate first, and it takes effect straight away.

Two ways to do it

In the app: sign in, open Home, scroll to Account, and tap Delete my account.
On this page: sign in below with the phone number or email your estate registered for you. We'll send you a 6-digit code.

Delete my account

Phone number or email

What is deleted

Your name, phone number and email address. Your record in the estate is renamed "Closed account" with a reference code, such as CA-7F3K2Q.
Every device registered for notifications, and your inbox of notifications.
Vehicle plate numbers on your entry cards and card requests. The cards are revoked.
Your sign-in. The phone number and email can no longer be used to sign in, and any session already open stops working.
Your link to every unit you live in. Your visitor passes expire, and upcoming facility bookings and expected deliveries are cancelled. Name and phone details for a delivery proxy are erased.
Notices you posted on the community board are taken down.
If you also have a staff or committee role in the same estate (for example treasurer), that access is removed too. One phone number signs into both, so deleting only half would leave a way back in.

What the estate keeps, and why

Payment records. Dues, levies, fines and payments are recorded against the unit, not you. The estate needs them for its accounts and audit, so they are kept. Any amount the unit still owes stays on the unit's account. Deleting your account does not cancel it.

Your name, if you have a financial link to the estate. That means you were at some point the primary occupant of a unit, the person who answers for its dues, or you held a finance role such as treasurer. The estate then keeps your name with its financial records for 6 years, so that past dues and payments can still be reconciled. It is stored encrypted, apart from the rest of the app, and only the chairman and treasurer can read it. It is erased automatically when the period ends. If you were only a member of a household, nothing is kept.

Your phone number and email, only if you owe money when you delete. The estate keeps them so it can follow up the balance. They are erased as soon as the unit is no longer in debt, and after 90 days at the latest. If you owe nothing, they are erased at once.

Estate records that other people depend on. Votes already cast in estate elections and polls, maintenance requests, and gate logs of visits that already happened are kept so results and histories stay accurate. They now point to the "Closed account" reference rather than to you.

An audit entry noting that an account was deleted, with the date and unit. It does not include your name, phone or email.

Backups. Deleted details may stay in encrypted database backups until those backups expire, which takes up to [Owner to fill: backup retention period, e.g. 7 days]. Backups are not used to restore individual accounts.

Estate staff, and if you can't sign in

Estate staff and committee members (chairman, treasurer, facility manager, gate guard and other roles) can delete their account from the app they sign in to. Open Account in the top bar, then Delete my account. On a gate tablet, deleting your account signs you out but leaves the tablet enrolled for the next person on duty.

If you no longer have the phone number or email your estate registered, or the code never arrives, email [Owner to fill: privacy contact email]. Tell us your estate and house number, and we'll confirm it's you with your estate committee before deleting anything.

If you're registered in more than one estate on Civitas, each one is a separate account. Deleting one leaves the others in place, so sign in and delete each one you want removed.

More about what Civitas stores and why: Privacy policy.